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A quote is built from your cargo type, weight and volume, the trade lane and Incoterm, and current carrier and space conditions. Send us origin, destination, commodity and approximate volume, and we return a line-itemed quote covering freight, local charges, and customs handling, so there are no surprises at delivery.

FCL (Full Container Load) books an entire container for your cargo alone — faster transit, less handling, better for volumes that fill roughly 60% of a container or more. LCL (Less than Container Load) shares a container with other shippers' cargo, which suits smaller volumes but adds consolidation and deconsolidation time at each end. We size this against your volume and delivery deadline before booking.

Typically an EXP form (for foreign exchange declaration), commercial invoice, packing list, and a Certificate of Origin, plus a Letter of Credit or sales contract where payment is LC-based. Certain commodities need additional permits or inspection certificates. We review your document set before filing and flag anything missing well ahead of the shipping date.

Generally a commercial invoice, packing list, bill of lading or airway bill, LC or proof of payment, and a Certificate of Origin where preferential duty is claimed. Specific product categories may require additional clearances from the relevant regulatory body. We confirm the exact set for your HS code before the shipment arrives, so clearance isn't held up at the port.

When documents are complete and accurate, clearance at Chattogram Port typically moves within a few working days of vessel arrival. Timelines vary with cargo type, whether physical examination is called, and current port congestion. We track your shipment's status daily during clearance and let you know as soon as anything changes.

We work with all commonly used Incoterms — EXW, FOB, CIF, CFR, DAP and DDP among them — and advise on which allocates risk and cost sensibly for your route and buyer relationship. If you're unsure which term fits a given deal, we're happy to talk it through before you commit it to a contract.

Yes. You receive milestone updates from booking through to delivery — departure, transshipment, arrival, and customs status — with a point of contact who can answer questions beyond what a tracking number shows. For urgent or high-value cargo, we can arrange more frequent check-ins.

We can arrange cargo insurance for your shipment as part of the booking. Carrier liability under a bill of lading or airway bill is limited and rarely covers full commercial value, so insuring cargo against loss or damage in transit is generally worth considering, especially for high-value or fragile goods. We can walk you through the options and typical costs for your route.

Yes. We manage cross-border road freight to India through the Benapole–Petrapole land port, including export and import documentation on both sides of the border, customs coordination, and onward trucking within India. This lane suits time-sensitive cargo where sea freight's transit time doesn't fit, or where a direct road route is more economical.